File a Complaint

 
 
 

The Program Compliance Branch investigates complaints against California's alcohol and other drug recovery and treatment programs. Through complaint investigations, the Department of Health Care Services (DHCS) ensures the provision of quality treatment through the enforcement of standards for professional and safe treatment. 

The Program Compliance Branch also investigates violations of the code of conduct of registered or certified AOD counselors.  Alcohol or Drug Abuse Recovery or Treatment Facilities licensed or certified by ADP are required to report counselor misconduct to ADP within 24 hours of the violation. Title 9, California Code of Regulations, Section 13065 states the following:

 

If you wish to file a complaint about a licensed/certified alcohol or other drug service provider OR a registered or certified counselor you can do so via mail, fax, or email. 

Please complete the Complaint Form found on the DHCS page and submit the form via mail or fax to:

Department of Health Care Services
Substance Use Disorder Services
P.O. Box 997413
MS# 2603
Sacramento, CA 95899-7413

Fax form to: (916) 445-5084

 

In addition, complaints for Residential Adult Alcoholism or Drug Abuse Recovery or Treatment Facilities may also be reported by telephoning the appropriate licensing branch listed below:

 

Program Compliance Branch:

Public Number: (916) 322-2911
Toll Free Number: (877) 685-8333

 

To verify if the program you are submitting a complaint for is licensed or certified through our department, you can check the Licensing and Certification Branch Directory.  

Driving Under the Influence (DUI) Program

For complaints pertaining to the Driving Under the Influence (DUI) Program contact the DUI Program Branch:

Public Number: (916) 322-2964
Contact DUI

 

Narcotic Treatment Program (NTP)

For complaints pertaining to a Narcotic Treatment Program (NTP) contact NTP Branch:

Public Number: (916) 322-6682
Fax Number: (916) 323-5086
Contact NTP